We just launched and we already have three:

  • mail
  • email
  • civimail

Civi is wide enough that these need not be duplicates, as it also handles snail mail and non-civimail mailing. This however is not so obvious, user friendly, when you're choosing tags. Do we start consolidating, just expand the tag wikis or something else?

2 Answers 2


Mail and email are obviously synonyms. However, there may be a useful distinction between CiviMail and base-level email configuration. Someone having outbound email trouble leading to no receipts going out isn't necessarily going to be looking to a CiviMail tag, especially if they think "I don't use CiviMail; I use MailChimp".

  • What do you suggest for snail mail then? Mar 24, 2015 at 21:18
  • There's no mail tool--just labels or pdf letters, which are their own things.
    – Andie Hunt
    Mar 25, 2015 at 0:57

Once you have 1250 reputation, you can define tag synonyms.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .